Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

 
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.💖 The Cozy Cycle – Refund & Return Policy - We’re committed to delivering clean, comforting cycle care that meets you exactly where you are. Because of the intimate nature of our products, all sales are final.

🚫 No Returns or Exchanges - Due to hygiene and safety standards, we are unable to accept returns or exchanges on any products once they have shipped. This includes pads, liners, wellness items, and self-care surprises.

Please be sure to double-check your order before checking out. If you have any questions, we’re here to help you shop with confidence.

💳 Refunds - We do not offer refunds for change-of-mind, incorrect orders, or opened products. However, if your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery, and we’ll make it right.

To report an issue, email us at support@yourcozycycle.com with:

• Your order number

• A clear description of the issue

• Photos of the product and packaging (if applicable)

We’ll review your claim and offer a replacement or refund as appropriate.

📦 Shipping & Delivery Errors - If your package is lost, arrives damaged, or contains the wrong items, please reach out to us as soon as possible. We’ll work with you to resolve the issue quickly and fairly. If you purchased package protection at checkout, be sure to file a claim through your protection provider.

❗ Final Sale Items - All items sold on The Cozy Cycle website are considered final sale. We do not accept returns or exchanges on any products, including:

• Subscription boxes

• One-time box purchases

• Self-care or wellness items

• Limited-edition or discounted products

💌 Need Help?

We’re here to support you, even if returns aren’t part of the plan.

If you’re unsure about what to order or need help with sizing or product selection, reach out anytime:📧 support@thecozycycle.com

🧠 Why This Policy?

Because we care about your health and safety. Our products are personal—and once they leave our hands, we can’t guarantee the conditions they’ve been kept in. That’s why this policy exists—to protect you and every member of our Cozy community.