Refund policy
💖 The Cozy Cycle – Refund & Return Policy - We’re committed to delivering clean, comforting cycle care that meets you exactly where you are. Because of the intimate nature of our products, all sales are final.
🚫 No Returns or Exchanges - Due to hygiene and safety standards, we are unable to accept returns or exchanges on any products once they have shipped. This includes pads, liners, wellness items, and self-care surprises.
Please be sure to double-check your order before checking out. If you have any questions, we’re here to help you shop with confidence.
💳 Refunds - We do not offer refunds for change-of-mind, incorrect orders, or opened products. However, if your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery, and we’ll make it right.
To report an issue, email us at support@yourcozycycle.com with:
• Your order number
• A clear description of the issue
• Photos of the product and packaging (if applicable)
We’ll review your claim and offer a replacement or refund as appropriate.
📦 Shipping & Delivery Errors - If your package is lost, arrives damaged, or contains the wrong items, please reach out to us as soon as possible. We’ll work with you to resolve the issue quickly and fairly. If you purchased package protection at checkout, be sure to file a claim through your protection provider.
❗ Final Sale Items - All items sold on The Cozy Cycle website are considered final sale. We do not accept returns or exchanges on any products, including:
• Subscription boxes
• One-time box purchases
• Self-care or wellness items
• Limited-edition or discounted products
💌 Need Help?
We’re here to support you, even if returns aren’t part of the plan.
If you’re unsure about what to order or need help with sizing or product selection, reach out anytime:📧 support@thecozycycle.com
🧠 Why This Policy?
Because we care about your health and safety. Our products are personal—and once they leave our hands, we can’t guarantee the conditions they’ve been kept in. That’s why this policy exists—to protect you and every member of our Cozy community.